加強服務質量 為秋收爭分奪秒

甘肅省武(wu)威市(shi)眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)，是(shi)一(yi)(yi)(yi)(yi)家(jia)(jia)農(nong)(nong)機(ji)銷(xiao)售單位(wei)(wei)，主(zhu)要(yao)經(jing)營(ying)玉米(mi)收(shou)(shou)(shou)(shou)(shou)獲(huo)機(ji)、青貯機(ji)，拖拉機(ji)等。公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)以ldquo誠信(xin)(xin)(xin)第(di)(di)(di)，服(fu)(fu)務(wu)(wu)至(zhi)上rdquo作為(wei)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)的(de)(de)(de)經(jing)營(ying)理念，贏得了(le)當地老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)的(de)(de)(de)一(yi)(yi)(yi)(yi)致好(hao)評(ping)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)愿意和(he)這(zhe)(zhe)樣(yang)(yang)(yang)的(de)(de)(de)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)打交道(dao)，因為(wei)他為(wei)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)真辦事、辦實(shi)事，處處為(wei)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)著想。老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)從眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)買(mai)了(le)玉米(mi)收(shou)(shou)(shou)(shou)(shou)獲(huo)機(ji)，公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)負責(ze)人(ren)認(ren)為(wei)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)花了(le)這(zhe)(zhe)么多(duo)的(de)(de)(de)錢買(mai)臺(tai)車(che)(che)不(bu)(bu)容易(yi)，有(you)(you)的(de)(de)(de)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)是(shi)借錢甚至(zhi)有(you)(you)的(de)(de)(de)是(shi)貸款買(mai)的(de)(de)(de)收(shou)(shou)(shou)(shou)(shou)割(ge)機(ji)，目的(de)(de)(de)就(jiu)(jiu)是(shi)為(wei)了(le)掙錢。所以公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)總(zong)經(jing)理李賢東認(ren)為(wei)工(gong)作重點(dian)(dian)應保(bao)(bao)(bao)證(zheng)秋(qiu)收(shou)(shou)(shou)(shou)(shou)期(qi)間(jian)(jian)(jian)，公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)對于產品的(de)(de)(de)及時(shi)(shi)服(fu)(fu)務(wu)(wu)。任(ren)何一(yi)(yi)(yi)(yi)臺(tai)機(ji)器質量再好(hao)，也不(bu)(bu)能保(bao)(bao)(bao)證(zheng)一(yi)(yi)(yi)(yi)次(ci)不(bu)(bu)壞，就(jiu)(jiu)算我們(men)(men)開奔馳、寶馬一(yi)(yi)(yi)(yi)樣(yang)(yang)(yang)也會(hui)出(chu)(chu)現(xian)(xian)(xian)故(gu)(gu)障(zhang)(zhang)。李賢東總(zong)經(jing)理告訴自己的(de)(de)(de)員工(gong)：我們(men)(men)一(yi)(yi)(yi)(yi)共有(you)(you)兩個(ge)工(gong)作重點(dian)(dian)，第(di)(di)(di)一(yi)(yi)(yi)(yi)要(yao)做(zuo)(zuo)到(dao)提(ti)(ti)前幫(bang)用(yong)(yong)(yong)(yong)戶(hu)(hu)檢修(xiu)，做(zuo)(zuo)到(dao)秋(qiu)收(shou)(shou)(shou)(shou)(shou)期(qi)間(jian)(jian)(jian)故(gu)(gu)障(zhang)(zhang)最低第(di)(di)(di)二要(yao)做(zuo)(zuo)到(dao)秋(qiu)收(shou)(shou)(shou)(shou)(shou)期(qi)間(jian)(jian)(jian)有(you)(you)故(gu)(gu)障(zhang)(zhang)第(di)(di)(di)一(yi)(yi)(yi)(yi)時(shi)(shi)間(jian)(jian)(jian)到(dao)位(wei)(wei)，并(bing)且維修(xiu)要(yao)快速不(bu)(bu)得拖延(yan)，甚至(zhi)有(you)(you)些員工(gong)沒有(you)(you)問(wen)清楚故(gu)(gu)障(zhang)(zhang)因為(wei)帶件(jian)(jian)不(bu)(bu)全造成往返做(zuo)(zuo)無用(yong)(yong)(yong)(yong)功，增加維修(xiu)時(shi)(shi)間(jian)(jian)(jian)，耽(dan)誤用(yong)(yong)(yong)(yong)戶(hu)(hu)秋(qiu)收(shou)(shou)(shou)(shou)(shou)，這(zhe)(zhe)樣(yang)(yang)(yang)的(de)(de)(de)事情(qing)一(yi)(yi)(yi)(yi)次(ci)都(dou)不(bu)(bu)允(yun)許出(chu)(chu)現(xian)(xian)(xian)，誰出(chu)(chu)現(xian)(xian)(xian)，處理誰。我們(men)(men)要(yao)把每(mei)臺(tai)車(che)(che)，每(mei)個(ge)用(yong)(yong)(yong)(yong)戶(hu)(hu)像對待自己一(yi)(yi)(yi)(yi)樣(yang)(yang)(yang)掛在(zai)(zai)心上近幾(ji)年甘肅省武(wu)威市(shi)眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)通過不(bu)(bu)斷(duan)完(wan)善自己形成了(le)一(yi)(yi)(yi)(yi)套(tao)近乎(hu)完(wan)美服(fu)(fu)務(wu)(wu)的(de)(de)(de)服(fu)(fu)務(wu)(wu)流程：第(di)(di)(di)一(yi)(yi)(yi)(yi)：建立(li)(li)用(yong)(yong)(yong)(yong)戶(hu)(hu)檔案，將(jiang)用(yong)(yong)(yong)(yong)戶(hu)(hu)的(de)(de)(de)基本信(xin)(xin)(xin)息和(he)產品的(de)(de)(de)全面信(xin)(xin)(xin)息登記在(zai)(zai)冊(ce)，方便秋(qiu)收(shou)(shou)(shou)(shou)(shou)期(qi)間(jian)(jian)(jian)，能夠(gou)做(zuo)(zuo)到(dao)精準(zhun)服(fu)(fu)務(wu)(wu)。第(di)(di)(di)二：公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)在(zai)(zai)秋(qiu)收(shou)(shou)(shou)(shou)(shou)之前進(jin)行(xing)技術培訓，新老(lao)用(yong)(yong)(yong)(yong)戶(hu)(hu)一(yi)(yi)(yi)(yi)起培訓，免費午(wu)餐，發(fa)(fa)放維修(xiu)保(bao)(bao)(bao)養(yang)資料，由廠家(jia)(jia)和(he)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)聘請工(gong)程師講解產品維修(xiu)保(bao)(bao)(bao)養(yang)的(de)(de)(de)專業(ye)知識(shi)(shi)。第(di)(di)(di)三，公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)開會(hui)布(bu)(bu)置(zhi)售后，分人(ren)分片分車(che)(che)承包有(you)(you)機(ji)戶(hu)(hu)。第(di)(di)(di)四，建立(li)(li)中(zhong)心庫，老(lao)用(yong)(yong)(yong)(yong)戶(hu)(hu)配(pei)件(jian)(jian)提(ti)(ti)前已準(zhun)備(bei)庫存，并(bing)且服(fu)(fu)務(wu)(wu)前打一(yi)(yi)(yi)(yi)遍電話給(gei)用(yong)(yong)(yong)(yong)戶(hu)(hu)保(bao)(bao)(bao)證(zheng)配(pei)件(jian)(jian)充足。新用(yong)(yong)(yong)(yong)戶(hu)(hu)維修(xiu)配(pei)件(jian)(jian)正(zheng)常(chang)到(dao)位(wei)(wei)，按三包法執行(xing)服(fu)(fu)務(wu)(wu)。第(di)(di)(di)五，售后季(ji)節公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)安排(pai)專門服(fu)(fu)務(wu)(wu)車(che)(che)每(mei)天每(mei)戶(hu)(hu)跑一(yi)(yi)(yi)(yi)遍，詢問(wen)問(wen)題(ti)和(he)疑難之處，利用(yong)(yong)(yong)(yong)用(yong)(yong)(yong)(yong)戶(hu)(hu)保(bao)(bao)(bao)養(yang)車(che)(che)和(he)吃飯(fan)時(shi)(shi)間(jian)(jian)(jian)的(de)(de)(de)進(jin)行(xing)檢修(xiu)，不(bu)(bu)耽(dan)誤用(yong)(yong)(yong)(yong)戶(hu)(hu)收(shou)(shou)(shou)(shou)(shou)割(ge)。第(di)(di)(di)六，天人(ren)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)配(pei)備(bei)技術人(ren)員和(he)售后服(fu)(fu)務(wu)(wu)麥迪網(wang)支(zhi)持。第(di)(di)(di)七，售后結束每(mei)臺(tai)車(che)(che)檢修(xiu)一(yi)(yi)(yi)(yi)遍，幫(bang)助用(yong)(yong)(yong)(yong)戶(hu)(hu)把車(che)(che)入庫存好(hao)。第(di)(di)(di)八，建立(li)(li)微信(xin)(xin)(xin)群，及時(shi)(shi)發(fa)(fa)布(bu)(bu)通知，發(fa)(fa)布(bu)(bu)車(che)(che)維修(xiu)保(bao)(bao)(bao)養(yang)健康知識(shi)(shi)。對于工(gong)人(ren)一(yi)(yi)(yi)(yi)些做(zuo)(zuo)不(bu)(bu)到(dao)位(wei)(wei)的(de)(de)(de)情(qing)況反(fan)映到(dao)微信(xin)(xin)(xin)群，公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)領(ling)導會(hui)第(di)(di)(di)一(yi)(yi)(yi)(yi)時(shi)(shi)間(jian)(jian)(jian)協調處理。第(di)(di)(di)九，每(mei)年召開用(yong)(yong)(yong)(yong)戶(hu)(hu)總(zong)結會(hui)，評(ping)出(chu)(chu)收(shou)(shou)(shou)(shou)(shou)割(ge)冠(guan)(guan)軍(jun)，評(ping)出(chu)(chu)使用(yong)(yong)(yong)(yong)保(bao)(bao)(bao)養(yang)冠(guan)(guan)軍(jun)，發(fa)(fa)放紀念品，交流經(jing)驗。 去(qu)年秋(qiu)收(shou)(shou)(shou)(shou)(shou)服(fu)(fu)務(wu)(wu)期(qi)間(jian)(jian)(jian)，有(you)(you)個(ge)用(yong)(yong)(yong)(yong)戶(hu)(hu)叫馮吉(ji)星(xing)的(de)(de)(de)明沃牌(pai)扒皮機(ji)凌晨3點(dian)(dian)鐘壞了(le)，明沃不(bu)(bu)能來(lai)人(ren)，眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)馬上派(pai)車(che)(che)派(pai)人(ren)一(yi)(yi)(yi)(yi)直修(xiu)到(dao)早上7點(dian)(dian)，修(xiu)好(hao)了(le)繼續24小時(shi)(shi)作業(ye)，感激(ji)的(de)(de)(de)用(yong)(yong)(yong)(yong)戶(hu)(hu)燉羊(yang)肉送到(dao)地頭(tou)，這(zhe)(zhe)樣(yang)(yang)(yang)的(de)(de)(de)例子舉不(bu)(bu)勝舉 武(wu)威眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)就(jiu)(jiu)是(shi)這(zhe)(zhe)樣(yang)(yang)(yang)搞(gao)好(hao)服(fu)(fu)務(wu)(wu)的(de)(de)(de)，眾(zhong)(zhong)志(zhi)(zhi)農(nong)(nong)機(ji)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)的(de)(de)(de)服(fu)(fu)務(wu)(wu)為(wei)我們(men)(men)提(ti)(ti)供(gong)了(le)一(yi)(yi)(yi)(yi)個(ge)非常(chang)好(hao)的(de)(de)(de)服(fu)(fu)務(wu)(wu)模板，在(zai)(zai)秋(qiu)收(shou)(shou)(shou)(shou)(shou)服(fu)(fu)務(wu)(wu)這(zhe)(zhe)一(yi)(yi)(yi)(yi)塊，我們(men)(men)一(yi)(yi)(yi)(yi)定會(hui)不(bu)(bu)斷(duan)提(ti)(ti)升自我，提(ti)(ti)高服(fu)(fu)務(wu)(wu)質量，為(wei)老(lao)百(bai)(bai)(bai)(bai)姓(xing)(xing)秋(qiu)收(shou)(shou)(shou)(shou)(shou)爭分奪(duo)秒(miao)，我們(men)(men)不(bu)(bu)僅要(yao)把天人(ren)的(de)(de)(de)產品質量做(zuo)(zuo)到(dao)第(di)(di)(di)，天人(ren)產品的(de)(de)(de)服(fu)(fu)務(wu)(wu)質量同樣(yang)(yang)(yang)要(yao)做(zuo)(zuo)得到(dao)行(xing)業(ye)領(ling)先

作(zuo)者：天人農機2021-05-30